Shipping policy
Welcome to Marselindastore.com! We are committed to delivering your orders efficiently and on time.
Please review our shipping policy below to understand our process.
Shipping Methods & Costs We offer the following shipping options:
- Standard Shipping:10-14 days(free shipping)
- Express Shipping: 7days(Customers pays for delivery cost)
- International Shipping: 10-14days Shipping costs are calculated at checkout based on order weight, destination, and chosen shipping method. Orders over 100 CHF qualify for free shipping.
- Order Processing & Fulfillment • Orders are processed within 14 business days (excluding weekends and holidays). • Once shipped, you will receive a confirmation email with tracking details. • If an order is placed after 18PM, it will be processed the next 2 business day.
- Estimated Delivery Times • Domestic: [X-Y business days] • International: Maybe more than business days] (Customs clearance may affect delivery time.) Note: Delivery times are estimates and may vary due to carrier delays, holidays, or other unforeseen circumstances.
- Shipping Locations We currently ship to: • Domestic • International We do not ship to P.O. boxes, APO/FPO addresses, or restricted areas.
- Tracking & Notifications • Once your order ships, a tracking number will be sent via email. • Use this tracking number to monitor your package’s progress. • If you experience delays, contact the carrier or our support team. 6.
- Lost, Stolen, or Damaged Packages • Marselindastore.com is not responsible for lost or stolen packages once marked as delivered. • If a package arrives damaged, please contact us within 2 days with photos for assistance. • For lost shipments, we will assist in filing a claim with the carrier. 7.
- Returns & Exchanges • Returns are accepted within 14 days of delivery for unused, unopened items in original packaging. • Customers are responsible for return shipping costs unless the item is defective or incorrect. • Refunds will be processed within 30 business days after receiving the returned item.
- Special Shipping Promotions • Free shipping is available on orders over 100CHF (Domestic only). • Promotional shipping offers will be announced via our website and social media. If you have any questions about our shipping policy, feel free to contact us at marselindastore.com@gmail.com
Thank you for shopping at Marselindastore.com!